{"id":1098,"date":"2024-06-18T10:17:34","date_gmt":"2024-06-18T14:17:34","guid":{"rendered":"https:\/\/wp-dcb.resultspw.com\/?page_id=1098"},"modified":"2025-11-04T15:01:05","modified_gmt":"2025-11-04T20:01:05","slug":"protect-yourself-from-telephone-fraud","status":"publish","type":"page","link":"https:\/\/www.deanbank.com\/resources\/security-center\/protect-yourself-from-telephone-fraud\/","title":{"rendered":"Protect Yourself from Telephone Fraud"},"content":{"rendered":" <div class=\"page-header-simple section-bg-blue \"> <div class=\"container\"> <nav id=\"breadcrumb\" class=\"breadcrumb\" aria-label=\"Breadcrumb\"><span><span><a href=\"https:\/\/www.deanbank.com\/\">Home<\/a><\/span><\/span><\/nav> <h1 class=\"title\">Protect Yourself from Telephone Fraud<\/h1> <\/div><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"> <div class=\"block-product\"> <div class=\"product-container\"> <div class=\"content\"> <div class=\"body\"> <p>3\/8\/22\u00a0 PLEASE READ THIS SPECIAL ALERT SENT OUT TO BANKS FROM THE MASS BANKERS ASSOCIATION:<\/p>\n<p><strong><u>Fraud Alert: Zelle and Online Banking Platforms<\/u><\/strong><\/p>\n<p><br \/>Mass Bankers has recently heard from member banks about fraud schemes utilizing sophisticated vishing<sup>1<\/sup> tactics to compromise consumer accounts. According to these institutions, bank customers are receiving spoofed phone calls with the bank\u2019s name and\/or main phone number, typically in the evening or at night. The fraudsters are then using social engineering tactics to lessen the customer\u2019s concerns by stating that they are calling to help mitigate potential fraud and requesting the customer provide online banking credentials including the username, password and multi-factor authentication codes received by text.<br \/><br \/>Once the fraudster gains entry to the customer\u2019s online banking, they can initiate peer-to-peer (P2P) payments (most typically using Zelle), intra-bank transfers, EFTs and even \u2013 in some cases \u2013 wire transfers. In addition, the fraudsters sometimes initiate debit card transactions first. Card transactions have been noted as originating from Texas and retailers such as Kroger and Walgreens. The fraudsters know that real-time fraud prevention will initiate automated phone calls to the consumers to verify these flagged transactions and they preempt the automated calls by first calling the bank customers themselves and advising them to respond favorably to the subsequent automated phone calls by marking them as \u201cno fraud\u201d. Once this is achieved, our members have observed several POS transactions running through impacted consumer accounts.<br \/><br \/>This is challenging fraud to mitigate, but Mass Bankers recommends educating both staff and customers about fraud, social engineering and vishing tactics through outreach, internal training, email, social media, and website channels.<\/p>\n<p><sup>1<\/sup>. \"Vishing\" is defined as the fraudulent practice of making phone calls or leaving voice messages purporting to be from reputable companies to induce individuals to reveal personal information, such as bank details and credit card numbers.<\/p>\n<p>\u00a0<\/p>\n<p>Be aware of giving personal information over the phone, by email and over the internet, unless you have initiated the contact. There are a number of telephone and telemarketing scams out there.<\/p>\n<p>To learn more about ways to shield yourself from becoming a victim, <a href=\"https:\/\/www.aarp.org\/money\/scams-fraud\/?cmp=KNC-BRD-MC-REALPOSS-GOOGLE-SEARCH-FRAUD&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=11910805407&amp;gclid=EAIaIQobChMIoeTytqTZkAMVWVpHAR2bUQEyEAAYASAAEgJKk_D_BwE\">click here.\u00a0<\/a><\/p> <\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"> <section role=\"search\" aria-label=\"Search Area: How Can we Help?\" class=\"mod-help\"> <div class=\"help-container\"> <h3 class=\"title\">How can we help?<\/h3> <form id=\"sidebar-search\" method=\"GET\" action=\"\/search\/\"> <label class=\"visuallyhidden\">Search our site<\/label> <input type=\"search\" name=\"search_key\" class=\"help-search-input\" placeholder=\"I want to...\" \/><button class=\"help-search-submit\"><img decoding=\"async\" src=\"https:\/\/www.deanbank.com\/wp-content\/themes\/dcb-theme\/images\/ico-sidebar-search.svg\" alt=\"Submit Search\"\/><\/button> <\/form> <\/div><\/section> <section aria-label=\"Related Products and Services\" class=\"nav-related\"> <h3>View our Products & Services<\/h3> <!-- Menu: 3 --><!-- Menu Name = 3 --><!-- Base ID = 766 because base is 766 --><nav class=\"menu_nav cm_3\" aria-label=\"Security Center Menu\"><ul><li class='item_spot_96 expanded  not_current'>\r\n                            <!-- Base Parent ID = \/resources\/security-center\/protect-personal-information vs \/wp-json\/wp\/v2\/pages\/1098 --><a target='' class='' data-nav-item-id='protect-personal-information' data-nav-item-parent-id='766' href='\/resources\/security-center\/protect-personal-information\/'>Protect Personal Information<\/a><\/li><li class='item_spot_97 expanded  not_current'>\r\n                            <!-- Base Parent ID = 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<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":1077,"menu_order":63,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"links_old_site_id":[],"class_list":["post-1098","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Protect Yourself from Telephone Fraud - Dean Bank<\/title>\n<meta name=\"description\" content=\"Review tips provided by Dean Bank about protecting yourself from telephone fraud.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deanbank.com\/resources\/security-center\/protect-yourself-from-telephone-fraud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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